The A-List Styling Limited is a company registered in England and Wales under company number 13300891, with its registered office at Arquen House, 4-6 Spicer Street, St. Albans, England, AL3 4PQ and with VAT number GB 376357169 (the "Company"). The Company operates the website: https://thealiststyling.com/a-list-styling-home and the A-List Personal Styling mobile application (together, the "Platform").
Understanding these terms
These terms of sale ("Terms of Sale") set out the terms on which you may order and/or pay for products ("Products") via any means, including (without limitation) through the Platform or by way of bank transfer. The Terms of Sale will become binding on you when you pay an order for Products via the Platform or by bank transfer and will be incorporated into the contract between you and us in relation to such order for Products ("Contract").
When certain words and phrases are used in these Terms of Sale, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms of Sale where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
In these Terms of Sale, when we refer to "we", "us" or "our", we mean the Company; and when we refer to "you" or "your" we mean you, the person accessing or using the Platform. Please note:
if you are acting for purposes that are wholly or mainly outside your trade, business, craft or profession, you are acting as a “consumer”; or if you are acting for purposes relating to your trade, business, craft or profession, then you are acting in the course of a business (a “Business User”).
If you are acting on behalf of your employer or another business when you access and use the Platform, you represent and warrant that:
you have full legal authority to bind your employer or that business; and
you agree to these Terms of Sale on behalf of the business that you represent.
Please note, however, that certain functions made available on the Platform are governed by additional terms and conditions, including:
the Website Terms of Use made available here; and
the End User Licence Agreement made available here.
In addition to clause 1.4 above, please note that we only use your personal information in accordance with our privacy notice (available here).
Ordering Products
You must be at least 18 years old to place an order and pay for Products via the Platform (an "Order"). If you are under 18 and want to place an Order, you must have your parent or legal guardian’s permission.
In order to place an Order, you must submit your Order to us by one of the following methods:
via one of our online communication channels, such as WhatsApp or a communication channel available on the Platform; or such other methods which we communicate to you from time to time.
We will then source the Products from third parties on your behalf. Once we have been able to source such products, we will then update you via your chosen form of communication. Please note, this does not constitute acceptance of your Order by us. In order for your Order to be successfully placed, you must pay for your Order in accordance with clause 2.4 below.
In order to pay for an Order, you must have an Account on the Platform and you must then follow the procedure set out on the Platform (or, from time to time, such other procedure as may be notified to you by us) to pay for your Order. This process makes available to you our invoice for payment and allows you to check for any errors before paying for your Order. Please check the invoice carefully before paying for it, as once your payment is submitted we will be processing it immediately. You are responsible for ensuring that your Order is complete and accurate. The Order process is only available in the English language and we will not file a copy of any contract formed between you and us.
Payment of your Order constitutes an offer to us. We will confirm our acceptance of your Order by sending you an email confirming successful payment of your Order (the "Confirmation Email"). These Terms of Sale and the Order will become legally binding on you and us when we send you the Confirmation Email and each Order shall incorporate the Terms of Sale and shall be a new and separate Contract between you and us.
Delivery
The costs of delivery will be as notified to you during the order process.
We will provide you with a delivery period during the Order process, and will confirm such delivery estimate in the invoice that we make available to you on the Platform.
If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
If no one is available at your address to take delivery of the Products, we will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.
If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the Contract and clause 8.2 will apply.
A Product will be your responsibility from the time we deliver the Product to the address you gave us. You own a Product once we have received payment in full.
Payment
We will notify and agree with you the prices for the Products and delivery, which will also be set out in the invoice that we provide to you. Unless we expressly state otherwise, all prices are inclusive of any VAT and/or any other taxes or duties that may apply.
You or (if applicable) your legal parent or guardian shall pay for the Products using one of the payment methods set out in the Order process (the "Payment Methods"). You confirm that the card or bank account which is being used is yours, or that you have the authorisation of the account holder to use it. If you use a Payment Method which you are not authorised to use, you will be liable to us for any losses that we suffer as a result of your use of that Payment Method.
It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices before accepting your Order so that, where a Product's correct price at the time of your Order is less than our stated price at that time, we will charge the lower amount. If the Product's correct price at the time of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract and refund you any sums you have paid.
If your payment is not authorised, your Order will not be fulfilled.
Cancellation and refunds
This clause 5 shall only apply to you if you are a consumer habitually resident in the UK or an EU Member State
Cancellation/changes to an Order
You have a legal right to change your mind and to cancel the Contract between you and us within 14 days of delivery of your Products without giving a reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail below. Please note that the right to change your mind does not apply to any bespoke Products you purchase from us (i.e. Products that we create to your specification or are clearly personalised).
The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products. You may cancel the Contract in respect of all Products delivered or in respect of certain of the Products only. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product, part, lot or piece that makes up your Order.
To exercise the right to cancel, you must inform us of your decision to cancel the Contract with us by making a clear statement (e.g. through the instant messaging services that we use (such as WhatsApp) or by email or a letter sent by post ). The easiest way to do this is to contact our Customer Services team, their contact details can be found in clause 11.2. You may use the following model cancellation form but you are not required to do so:
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.
We will send you an acknowledgement of receipt of your notice to cancel by email.
If you cancel the Contract with us, we will reimburse you all payments received from you, not including the cost of shipping, card fees and tax and duties (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us and for any deductions permitted under clause 5.9).
We will make the reimbursement without undue delay, and not later than:
14 days after the day we receive back from you any Products supplied;
(if earlier) 14 days after the day you provide evidence that you have returned the Products; or
if there were no Products supplied, 14 days after the day on which we are informed about your decision to cancel this Contract.
We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.
We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply.
Cancellation and refunds - Vintage & Second hand products
If you want to cancel your order for a vintage or second-hand product, you must contact us as soon as possible and in any case, before making any payment (in whole or in part) to us. Once you have paid for the Products (in whole or in part) you can not cancel your order, or return the Products for reasons other than the circumstances specified below. We will not refund the price paid if you cancel your order, except as otherwise permitted under this policy. For avoidance of doubt, you shall not be entitled to return any purchased Products or request any refund due to any change, rejection or cancellation.
You are responsible for promptly checking your vintage or second-hand Product order upon delivery and verifying that the Product(s) is/are supplied in accordance with their description as detailed in the relevant sales invoices and the order is complete. You may only return purchased Products in accordance with this policy.
Except as set out in these Conditions you shall not be entitled to reject the Products that we have supplied, except for:
damage to or loss of the Products or any part or an order in transit (where the Product is transported by us or our delivery partner) where this is notified to us promptly and in no event later than 24 hours from delivery. Any damage needs to be supported by photographic evidence;
the delivered Product is not the type you ordered, or in incorrect quantity, or misdescribed. You must notify us in writing as soon as possible upon such inconsistencies and in no event later than 24 hours from delivery;
Where we are notified of shortage in an order, failure to deliver by our delivery partners, or any defect in or damage to a Product, then we will at our option:
(in the case of shortage or non-delivery) make good any such shortage or non-delivery, where possible; and/or
in the case of damage or any inconsistencies in the Product due to our fault,
If possible , replace or arrange for the Product to be repaired upon you returning the Product
Refund the price paid in respect of any Product(s) found to be damaged , defective or faulty. We will issue the refund to the same bank account that you used to make payment for the Products.
You are only entitled to a remedy if you have fully complied with your obligations with respect to our Vintage and second-hand returns policy. We will replace the Product, arrange for repair or issue the refund (in whole or in part) after we have received the returned Product and inspected its condition to confirm if you are entitled to a replacement, repair or refund (in whole or in part).
All Products are presented for sale on an ‘as is’ basis. Whilst we take reasonable measures to ensure that photographs on our website, digital look books, photos attached to emails or mes- sages or other sales materials are accurate illustrations of the true colour of the Products, and that our descriptions of the Products are as accurate as possible, there may be colour or de- scription variance depending on the device that you use to view the photos. We will not offer refunds or returns for such variance.
Your rights to seek a remedy under these Conditions, may be lost or rendered void where you fail to notify us promptly within the above timeframe or fail to return the Products to us in accordance with this policy, or where a Product is damaged or rendered defective/faulty due to:
normal wear and tear;
acts, omissions or negligence by you, your personnel or your customers;
Products being mistreated or used other than for their intended purpose; or
your or your personnel’s failure to observe care instructions, notices or warnings provided with the Products.
No later than 3 working days from notifying us, the relevant Products should be returned to us at your own cost, together with all original and undamaged Associated Materials that were supplied with them.
When you arrange to return a Product to us you must take reasonable care to ensure that the
Product and its packaging is not damaged while in your possession and in transit and that you use a reputable carrier. Whilst you are in possession of any Product which you want to return, you are under a duty to take reasonable care of it.
If you arrange to return a Product to us, you must take reasonable care of the Product you wish to return and either:
return it to us (or our nominated representative) as soon as possible; or
make it available to be collected (if requested by us).
We reserve the right to claim full payment or exercise any legal remedies we have where Products have been made unfit for resale or damaged whilst in your possession, in transit or where you refuse or fail to return, without damage, the relevant Products and any Associated Mate- rials relevant to the particular Products or make them available for collection by us upon request.
How to return Products
If you wish to exercise your rights to a refund under this clause 5, you must return those Products to the following address: The A List Styling, 14 HANOVER SQUARE, MAYFAIR, LONDON W1S 1HN. We will pay the costs of return if the Products are faulty or misdescribed in accordance with clause 5.13. In all other circumstances, you must pay the costs of return.
You are responsible for taking care of the Products until they are returned to us. We recommend that you return them via DHL and insure up to the full value of the Products and that you keep proof of postage. We will be unable to provide you with a full refund if the Products are not returned to us or if they are damaged when they arrive.
• Full Price: Products purchased at full price are eligible for return and refund within 10 days from the date that the product was delivered to you. Your returned item must arrive at The A List Styling no later than 10 days after your delivery date. We recommend that you book your return pick-up within 5 days of your delivery date to ensure that it arrives at the relevant location within 10 days.
• Final Sale: Products purchased on final sale (as further described below) are not eligible for return or a refund.
• Items must be returned undamaged, unworn, and unused, with all tags attached and the original packaging included.
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
• If you are trying on footwear, please make sure to take extra care not to mark the soles or damage the shoe box.
Your Products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provided. If your order did not include the proper packaging, please email customerservice@thealiststyling.com
Any returned products which are damaged, do not include the original packaging materials, or are soiled or altered may not be accepted and refunds or credits will not be issued for such returns. Refunds or credits will not be processed until the items are returned and inspected by The A List Styling. Refunds are generally processed within 21 business days of when the returned item is received at our address.
The costs of gift wrapping, shipping, card fees and any import taxes and duties paid are non-refundable.
Final Sale
Due to the nature of the following items, we will not be able to accept returns unless the item is damaged or faulty when delivered to you:
• Wedding dresses
• Haute Couture evening wear dress
• Fine Jewellery
• Customised items
• Swimwear/Lingerie/ Hosiery
• Fur coats, gillets, and stoles
• Exotic leathers
• Special Order Items
• Made-to-order items: Due to the nature of made-to-order items, and the fact they have been specially created for you, we can not accept returns unless the items are damaged or faulty when delivered to you.
If you return or send any Product that is not eligible for return or refund in accordance with these Terms and Conditions (including, but not limited to items considered Final Sale), any Product that is not listed on the return authorization from The A List Styling in respect of the respective shipment from you to us, and/or any product that you did not purchase from The A List styling we may, without notice to you, retain and dispose of such Product(s) and/or product(s) at our discretion, and refunds or credits will not be issued for such Product(s) and/or product(s).
Refund payments
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed to be reimbursed via store credit; you will not incur any fees as a result of the reimbursement or store credit.
Other refunds
You have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered do not conform with these Terms of Sale, please contact our Customer Services Team to request a replacement or refund.
If, due to unforeseen circumstances, we are unable to fulfil your Order or any of the Products in a particular Order, we will refund the value of the Product(s) that we were unable to fulfil and, if the full Order is cancelled, any delivery charges. You may obtain a refund by contacting us (see clause 11.2 below for the contact details).
Products
The images of the Products on the Platform and/or sent to you are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.
The packaging of the Products may vary from that shown in images on the Platform and/or sent to you.
If we are making a Product to measurements that you have given us, you are responsible for ensuring that these measurements are correct.
Liability
Nothing in these Terms of Sale excludes or limits our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; and
any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
If you are a Business User
If you are acting as a Business User then subject to clause 7.1:
in no event shall we be liable to you for any loss of profits, loss of revenue, loss of contracts, failure to realise anticipated savings or for any indirect or consequential loss, whether arising from negligence, breach of contract or otherwise; and our total liability to you for any loss or damage arising out of or in connection with these Terms of Sale, whether in contract (including under any indemnity), tort (including negligence) or otherwise shall be limited to £100.
You shall indemnify and hold us harmless against any losses, costs, liabilities and expenses suffered or incurred by us and/or our affiliates as a result of any breach of these Terms of Sale.
If you are a consumer
If you are acting as a consumer then, save as set out in clause 7.1, the following sub-clauses apply.
Nothing in these Terms of Sale affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
You agree not to use the Platform or enter into these Terms of Sale for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Our total liability to you for any loss or damage arising out of or in connection with these Terms of Sale, whether in contract (including under any indemnity), tort (including negligence) or otherwise shall be limited to £100.
Suspension and termination
If you breach any of these Terms of Sale, we may immediately do any or all of the following (without limitation):
issue a warning to you; temporarily or permanently remove any User Generated Content uploaded by you to the Platform;
temporarily or permanently withdraw your right to use the Platform;
suspend or terminate your Account;
issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
take further legal action against you; and/or
disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.
If we end a Contract in the situations set out in clause 8.1, we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaching the Contract.
Changes to these Terms of Sale
We may make changes to these Terms of Sale from time to time (if, for example, there is a change in the law that means we need to change these Terms of Sale) but the Terms of Sale applicable at the time of your Order will apply to that Order. Please check these Terms of Sale regularly to ensure that you understand the Terms of Sale that apply at the time that you access and use the Platform and/or order Products.
Other important information
Each of the clauses of these Terms of Sale operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you are a consumer who is resident in the European Union and you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.
Governing law and jurisdiction
These Terms of Sale are governed by the laws of England and Wales. This means that any dispute or claim arising out of or in connection with these Terms of Sale (including non-contractual disputes or claims) will be governed by English law.
If you are a Business User, you and we irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms of Sale or its subject matter or formation.
You can bring proceedings in respect of these Terms of Sale in the English courts. If you are a consumer, you may bring any dispute which may arise under these Terms to - at your discretion - either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is within the UK or is an EU Member State, which courts are - with the exclusion of any other court - competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms of Sale to the competent court of your country of habitual residence if this is within the UK or is an EU Member State, or otherwise the competent court of England.
As a consumer, if you are resident in the UK or the European Union and we direct the Platform to (and/or pursue our commercial or professional activities in relation to the Platform in) the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms of Sale, including clause 11.1, affects your rights as a consumer to rely on such mandatory provisions of local law.
Contacting us
Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by using the following details:
Email address: customerservice@thealiststyling.com
Terms of Sale last updated 3rd April 2024